Master T's & C's

Introduction

PhishFrenzy.com (“Supplier”) offers security awareness training under Edge IT Consulting Limited with its partner KnowBe4, Inc, as a managed service. This service is provided in accordance with the terms and conditions outlined herein and any associated agreements. The Supplier reserves the right to amend or replace these terms and conditions upon one month’s written notice to the Customer. For existing Contracts, the terms, and conditions in effect at the time of Contract creation will continue to apply, unless otherwise agreed upon in writing by the Customer. By procuring services such as managed services, professional services, and/or cloud services from the Supplier, the Customer agrees to abide by the terms and conditions in place at the time-of-service acquisition. Any additional or divergent terms proposed by the Customer will not be binding on the Supplier unless expressly agreed upon in writing.

1. Using Our Services

You are required to adhere to any policies presented to you within our Services. Do not misuse our Services. For instance, refrain from interfering with our Services or attempting to access them using methods other than those provided by the interface and the instructions we supply. You may only use our Services in accordance with the law, including relevant export and re-export control laws and regulations. We reserve the right to suspend or cease providing our Services to you if you fail to comply with our terms or policies, or if we are investigating suspected misconduct.

Using our Services does not grant you ownership of any intellectual property rights associated with our Services or the content you access. You are prohibited from using content from our Services unless you obtain permission from the owner or are permitted to do so by law. These terms do not authorise you to use any branding or logos featured in our Services. Do not remove, obscure, or alter any legal notices displayed within or alongside our Services.

A. Personal Data Collection

Personal Data refers to any information pertaining to an identified or identifiable individual. The Personal Data you provide directly to us through our Sites will be evident from the context in which you provide the data. Specifically:

• When registering for a PhishFrenzy account, we collect your full name, company name, and email address.
• When completing our online form to contact our sales team, we collect your full name, work email, company name, and any additional details you provide about your organisation, requirements, and timeframe.
• When upgrading your licensing tier within PhishFrenzy, we collect your full name, company name, phone number, and country of origin.
• When responding to PhishFrenzy emails or surveys, we collect your email address, name, and any other information you choose to include in your email or responses. If you contact us by phone, we will collect the phone number used to call PhishFrenzy. If you contact us by phone as a PhishFrenzy User, we may collect additional information to verify your identity.

B. Collected Information on Our Site

We may also gather information about your online activities on PhishFrenzy. Google Analytics is used on our Sites to assist in analysing your site usage and diagnosing technical issues.

2. Term

2.1 Commencement: Each Contract will begin on the date indicated in the applicable Associated Agreement. If no specific date is provided, the Contract will commence on the date when both parties sign the Associated Agreement, or if signing by both parties is not necessary, on the date when the Customer accepts the relevant Associated Agreement in writing or by signature (as applicable).

2.2 Duration: Each Contract will persist unless terminated earlier by the parties’ rights or in accordance with termination provisions, as follows:

• For the duration specified in the applicable Associated Agreement; or
• If no duration is specified, until terminated in line with the relevant Associated Agreement or under the termination clauses outlined in these terms and conditions.

3. Customer’s Obligations

3.1 Responsibilities: Without diminishing the Customer’s obligations under any Associated Agreement, the Customer shall:

(a) Provide data to PhishFrenzy.com in a format suitable for import and as reasonably requested by PhishFrenzy.com.

(b) Ensure the safety of PhishFrenzy.com personnel when working on-site at the Customer’s premises, adhering to all applicable health and safety legislation.

(c) Fulfil all obligations as outlined in these terms and conditions and each Associated Agreement.

(e) Provide timely assistance, permissions, information, facilities, and access to systems as reasonably required by PhishFrenzy.com.

(f) Comply with reasonable directions given by PhishFrenzy.com.

4. Pricing and Payment

4.1 Charges: PhishFrenzy.com’s charges for Deliverables, and Services will be specified in each Associated Agreement, and invoices will be issued accordingly. All amounts specified are exclusive of taxes unless expressly stated otherwise.

4.2 Payment Terms: Unless otherwise stated, invoices are due for payment within 14 days of the invoice date.

4.3 Expenses: Reasonable accommodation, travel, and other expenses incurred will be charged, provided they are identified and agreed upon in advance, and invoiced monthly.

4.4 Payment Obligation: The Customer must pay all invoices in full without set-off or deduction unless otherwise agreed.

4.5 Dispute Resolution: Any invoice disputes must be notified in writing within 14 days of the invoice date. The Customer may withhold payment of the disputed part pending resolution.

4.6 Late Payment: If any amount is not paid by the due date, PhishFrenzy.com may charge interest, and collection costs, and suspend services upon notice.

4.7 Price Increases: PhishFrenzy.com may increase pricing with one month’s notice, not more frequently than once every 12 months.

5. Termination of Contracts

5.1 Termination Notice: Unless otherwise stated in a Contract with a fixed term, either party may terminate the Contract without cause by providing thirty days’ written notice to the other party.

5.2 Immediate Termination: Either party may terminate the Contract immediately, or at a later nominated date, by written notice if:

5.3. Insolvency Events: An ‘Insolvency Event’ occurs, defined as:

• (a) Appointment of receiver, manager, or liquidator over the party’s assets or entering an arrangement with creditors; or

• (b) Inability to pay debts when due, suspension of payments to creditors, or failure to remedy a material breach within 30 days of written notice.

Additional termination rights specific to individual Associated Agreements may be outlined in those agreements.

6. Governing Law

6.1 Applicable Law: Each Contract is subject to the laws of England and Wales. The parties agree to the non-exclusive jurisdiction of the courts of the United Kingdom.

7. GDPR Compliance

Details regarding our compliance with the General Data Protection Regulation (GDPR) are available here.

Any questions?